FASHION – customer service
I received the TNA lambs wool sweater for my birthday last month and after a few wears (no washing) the stitching on the left pocket unraveled. So I took the sweater to the Eatons Centre Aritzia on Tuesday, January 11 to complain, and the sales associate was extremely nice and helpful with the matter. She said they would repair the pocket free of charge and that I would have my sweater back in approximately 7 days. I actually received a call from Aritzia on Sunday, January 16 stating that my sweater was repaired and ready for pickup. On Tuesday, January 18 (today) I was finally able to go to the store to pickup my sweater, the staff was friendly (the girl I bought my suit/mittens from last week still remembered me) and the sweater looks to be in good shape. I am pleased with the customer service provided by the Eatons Centre Aritzia staff.
Experience – 9/10
Picture of sweater from the Aritzia website.
Picture of sweater from the Aritzia website.
Aritzia - Lambswool Sweater (SPIRO)
http://aritzia.com/fashion/sweaters/spiro-lambswool-sweater
Samantha Simons
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